Due to the new trading relationship between the UK and EU as a result of Brexit, there will be some changes to ordering and delivery of items sold by Frezyderm SA:

  • Where the value of your package is 135 GBP or less, no import fees are expected to be due.
  • Where the value of your package exceeds 135 pounds, import fees may be payable. In these circumstances, there are two options for you to choose how to handle them:
  1. Let us handle it with UPS as our chosen broker. You will be notified by UPS via email and phone for the exact amount of import fees which have to be fully paid prior to delivery. 
  2. You choose to handle customs clearance yourself. In this case, you only get to pay an entry Fee.
Also, please be aware that if there are delays in customs clearance there may be depot charges of € 14.39 (GBP 13.00) per package / per day after 3 working days.

Please note that our chosen shipping carrier is UPS and any import fees or other extra costs will be paid to UPS prior to delivery of the products. UPS will notify you with email and phone for the accurate amount of import fees.

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